GENERAL CONDITIONS OF CONTRACTING BETWEEN “SPANISHGOODIES” AND THE USER OF THE WEBSITE www.spanishgoodies.es
This document supposes the general regulation of the services provided by DÑA. KATHARINE NICOLE SANTAMARÍA and owner of the brand “SPANISHGOODIES” (hereinafter “SPANISHGOODIES”) through the website, constituting the legal framework that develops the present contractual relationship of purchase and sale.
Through the present General Contracting Conditions, the Adherent, hereinafter referred to as User, by the Predisponente, hereinafter SPANISHGOODIES, is hereby made the rules that will regulate the provision of services, in order to expressly inform the User of the existence of the same, as well as to provide you with a copy of said general conditions of contract.
The services offered by SPANISHGOODIES may be contracted by any user that meets the requirements established in these CONDITIONS OF CONTRACT available at all times on the Web Site www.spanishgoodies.es, SPANISHGOODIES
The purpose of these general conditions of contract is the regulation of the contractual relationship established for the provision of services for the sale of products through the Internet, products supplied both at a particular level and at a corporate level, between users and SPANISHGOODIES in its quality of e-commerce service provider.
Access to information is completely free, while the product purchase service is onerous, specifying at all times the total and updated prices of the products.
The recruitment procedure will be carried out in the Spanish language in any case, SPANISHGOODIES being able to establish the possibility of carrying out the contracting of the service in other languages that would be conveniently specified.
2.- SERVICE PROVIDER
Dña KATHARINE NICOLE SANTAMARÍA, through the brand “SPANISHGOODIES”, with NIF X4713364C and registered office at Calle Ermita, 5, 05515 – El Soto, Ávila (Spain), is a company that offers electronic commerce services, through the sale of products on the Web Site www.spanishgoodies.es (Hereinafter “The portal”), which owns and maintains all exploitation rights.
Hereafter the provider and / or “SPANISHGOODIES”.
SPANISHGOODIES is a company that offers e-commerce services, through the sale of products on the Portal of which it owns and maintains
all exploitation rights.
– Obligations of the provider of the electronic commerce service.
SPANISHGOODIES, as provider of the service through the Portal, has implemented the necessary measures for the optimal provision of the service, establishing a registration form for users, requesting all the information about the user that is proportional and adequate.
The service provider performs the services corresponding to the sale of products through the internet.
SPANISHGOODIES, will make available to the user additional and complementary services of the principal, provided by third parties with which it has entered into collaboration agreements and always duly accredited as “COLABORATORS SPANISHGOODIES”. These additional or complementary services will be free to contract by the user.
SPANISHGOODIES puts the legal and technical means at its disposal to prevent the access of unauthorized people as users of the portal, but in no case can be responsible for the inadequate or fraudulent use of the system, understanding that when requesting a service the user claims to be legal of age and / or have all the necessary legal and ethical permits to make a request for service and be in full possession of their mental faculties.
SPANISHGOODIES is responsible for the reliability, veracity and accuracy of the contents, data or information regarding the products offered on its website, unless they have been modified by third parties, outside or not to the organization, without express authorization by the party of the company.
When the Portal hosts banners that allow the user access to Web pages or links owned by third parties, SPANISHGOODIES is not responsible for the contents that may be housed in it and proceeding to remove them in the event that any user communicates any type of illicit content, once the company has checked it.
– User condition.
In order to be a user of the SPANISHGOODIES services, you must register by completing the corresponding form, being an indispensable requirement to be of legal age, with the ability to discern and make decisions.
– Obligations regarding the purchase procedure.
All data included in the form or sent to SPANISHGOODIES to proceed with the purchase, must be entered or contributed directly and exclusively by the user, who accepts the obligation to provide accurate, accurate and complete data.
On the other hand, the user, prior to making the purchase must read and accept both these general conditions of contract, as the particular conditions of the
product object of purchase -in its case. Customer Service is at your disposal, when reading them, prior to acceptance, will generate some kind of additional doubt or clarification.
– Manifestation of the user’s will.
The manifestation of the user’s desire to adhere to these contracting conditions will be valid when confirmed by clicking on “I have previously read and accept the contracting conditions” prior to “PAY NOW” CONTRACTING / REGISTER “.
The user undertakes to comply with the provisions of both the CONDITIONS OF USE, and the general and individual CONTRACTING CONDITIONS published by SPANISHGOODIES on this Portal at the time of product purchase.
– Payment of the price corresponding to the service
The user is obliged to pay the price of the product to be purchased, in the form and means of payment chosen.
– Use of the system.
The user will be responsible for any damages or losses that may arise when he makes an incorrect, illegitimate or fraudulent use of the system.
It is forbidden the reproduction, total or partial of this website, whose ownership of Intellectual Property and its corresponding exploitation rights, corresponds exclusively to SPANISHGOODIES, as well as obtaining services from this company through non-licit means.
The user agrees to follow correctly the instructions provided by the service provider for the satisfaction of any of its services and is responsible for its terminal has the necessary technology and required for each service.
SPANISHGOODIES is not responsible for delays or failures when they are derived from external causes and beyond their control, such as malfunctioning of the network, server crashes and / or computer tools, operator crashes, connectivity failures, when they have their origin in breakdowns caused by natural disasters or situations of force majeure, or of extreme urgency, such as strikes, attacks or computer intrusions or any other situation of force majeure or fortuitous cause, as well as errors in the telematic networks of data transfer and in any case when the error was produced by a third party outside the business organization of SPANISHGOODIES.
– Conditions of service.
These general conditions, as well as the commercial or particular conditions of this e-commerce service and the offers that may eventually be carried out by SPANISHGOODIES always appear with adequate visibility throughout the purchase process, so they can be consulted, archived and / or printed.
– Service description.
The services provided by SPANISHGOODIES through its Portal are electronic commerce services through the dissemination and sale of products that appear in the catalog available to the user on the portal.
– Customer Service”.
The user may have proof of complaints or claims submitted, through the delivery by SPANISHGOODIES of an identification code and a supporting document in writing, on paper or any other durable medium.
Direct personal attention is guaranteed, beyond the possibility of using other technical means in addition, through the following contact information with SPANISHGOODIES:
5.- PURCHASE PROCEDURE
To make the purchase, the user can choose the way to order your order from the website or Portal www.spanishgoodies.es, through the “shopping cart”, by phone by calling our COMMERCIAL DEPARTMENT Tel .: +34920363112 or by email to email@example.com.
The procedure for contracting the service carried out through the SPANISHGOODIES website is completely electronic, being necessary to start being registered as a user of the website, providing the following information:
The personal data requested is mandatory, being the data strictly necessary to provide the online sales service, the refusal to provide them, as it becomes necessary to identify our users / customers conveniently, will mean that we cannot provide our services or communications or offers of your interest.
The steps to carry out the contract are the following:
/ If you make the purchase through the PayPal system:
a- / If you have “PayPal account”, the identification data of the same.
b- / If you do not have “PayPal account”:
– Type of payment: Visa, MasterdCard (Maestro), Discover, American Express.
– Card number.
– Due date.
– CSC of the card.
– Name and surname.
– Full address.
/ If you make the purchase by bank transfer, or by postal payment, you will add the following information in the mail addressed to firstname.lastname@example.org:
-Name and surname.
– DNI or NIE.
– Full address.
– Phone number.
The steps to carry out the contract are the following:
1. Data entry / Registration phase.
In the first place, the user’s personal data necessary to carry out the provision of the electronic commerce service by SPANISHGOODIES are entered in the form for this purpose: the registration of “New User” or the entry by user and password of the already registered user, “Registered User”.
In case of registering as a new user, the necessary data will be requested to register.
In this phase the user is informed in the data collection, of all the content indicated in Article 5 of the Organic Law 15/1999, of December 13, of Protection of Personal Data.
2. Product selection.
It is enough to click on the product requested to obtain the total and current price of the product, its characteristics and the possible offers for the acquisition of it, constituting the particular contracting conditions for that product.
If you want the product in question to be added to “YOUR PURCHASE CART”, simply click on the “ADD TO CART” icon, then a page will appear indicating the current list of products in stock. “YOUR SHOPPING CART”. If you wish to eliminate them, mark the “DELETE” option.
It appears selected in quantity 1, if you want to increase the number of units, just place yourself in the box and select the number you want to buy.
3. Your shopping cart.
In the second phase of the procedure, will appear reflected each and every one of the products selected by the user throughout the navigation through the website.
In said section, the following fields will appear:
Price of the article.
Quantity, with the option to update and delete products.
Total. (Including all taxes and fees)
Once the user accesses this section, then, as a previous and unavoidable step, he must read and accept the contracting conditions, which are in full the content of the present ones; once you click on “I have previously read and accept the contracting conditions”, you can continue buying through the website or, if applicable, proceed to the actual purchase by clicking “PAY NOW”, or through any of the means described in the following section “Payment methods”.
The process will end when the cash payment of the purchase has been made.
4. Payment methods
By any of the following alternative means:
– / Through a SECURE PAYMENT PASSWORD, pre-established in “YOUR PURCHASE CART”, by PayPal system and certified, entering the data as required by the system; The payment through secure payment gateway guarantees that all the data that the user facilitates travel in an encrypted and secure way, and that at no time does SPANISHGOODIES have access to them.
– / Through BANK TRANSFER, upon request to the email email@example.com, which will include the following user information: name and surname, DNI or NIE, full address, date of birth and number of
phone. SPANISHGOODIES will respond by providing the 20 digits of your bank account.
– / BY ANY OTHER BANKING PAYMENT MEANS, with the mechanisms established by the corresponding banking entity.
– / Through POSTAL PAYMENT, previously providing by email to firstname.lastname@example.org, the same data required for payment by transfer (Section b- /).
5. Confirmation sending via e-mail.
Once the “PAY NOW” button has been pressed, the user will automatically receive an email to the address provided in the phase of providing the necessary personal information, in which all the information regarding their purchase will be displayed: order confirmation, its essential characteristics and the present general contracting conditions.
The email will be sent within a maximum period of 24 hours as established by the Law. However, since it is a technical and automatic element, errors may occur that are beyond the control of the Website’s Responsible Party, so please If you do not receive this email from SPANISHGOODIES, you will be informed through Customer Service.
6. Delivery of the product
All confirmed orders are processed for delivery within a maximum period of 30 calendar days from the day after placing the order.
If the indicated delivery period is not met, SPANISHGOODIES will contact the user and this will indicate a new additional term for the delivery, except in the cases that SPANISHGOODIES has refused to deliver the order, the good is not available, or the term Delivery is essential according to the circumstances in which the order is made, or is essential for the user and he / she has indicated it before placing the order. If it is breached, the initial delivery period or the new term indicated by the user, he has the right to terminate the contract and request that all the amounts he has paid be returned to him. In case of unjustified delay in the return of the amounts paid, the user can claim that he is paid twice the amount owed, without prejudice to the fact that he may also have to compensate him, where appropriate, for the damages suffered, duly accredited , in excess of that amount.
If the requested product is not available, when the user has been expressly informed of this possibility, it is the power of SPANISHGOODIES to supply, without price increase, a product with similar characteristics of the same or higher quality. In this case, the user may desist or terminate the contract under the same conditions as if it were the product initially requested.
The shipping prices (VAT included) are already included
If there is any damage to the products or they are lost during transport, SPANISHGOODIES is responsible for any damage that has been caused to the products and even for its loss if it occurred during transport until the moment they are delivered to the user or to a third by him indicated. However, if the user indicates that he is responsible for transporting the products or a carrier chosen by him, the user is responsible for any damages and losses that may occur from the moment SPANISHGOODIES delivers the products to the carrier, chosen by the user, without prejudice to the latter being able to claim later against the carrier.
For all purposes, the delivery of the product will be understood when it appears on the delivery note of the same.
For shipments to areas with customs management and special taxes, these shipping costs will have the character of “additional shipping costs” and having previously been informed by the user of the amount thereof, once they proceed to accept them, they will be at their expense.
Delivered the product, if this is received in defective state, the user can request within 14 calendar days the refund of the amount paid or the application of the guarantee on repair of goods that is detailed in “Guarantee”.
7. Guarantee and claims
All products offered through the website are new, being original of the brand “SPANISHGOODIES” ©.
All the products that require it for its sale, have all the guarantees and sanitary authorizations.
SPANISHGOODIES will respond to the lack of conformity that the user manifests within two years of delivery. Unless proven otherwise, it will be presumed that the lack of conformity that is manifested in the six months after the delivery of the product already existed when the item was delivered, except when this presumption is incompatible with the nature of the product, personal use as underwear or the nature of the lack of conformity. The delivery is understood made on the day that appears on the delivery note. SPANISHGOODIES is obliged to provide the user with the right to substitution, documentary justification of the delivery of the product, stating the delivery date and the lack of conformity that gives rise to the exercise of the right. In the same way, together with the replaced product, the user will be given documentary justification of the delivery in which the date of this and the substitution effected is recorded. The claim action will expire after three years from the delivery of the product. The user must inform SPANISHGOODIES of the lack of conformity within the term of two months since he had knowledge of her. Failure to comply with this deadline will not result in the loss of the right to appropriate sanitation, the user being responsible, however, for the damages or losses actually caused by the delay in the
communication. Unless proven otherwise, it will be understood that the user’s communication has taken place within the established period.
SPANISHGOODIES will proceed to the replacement of the product through its service “CUSTOMER SERVICE”, the shipping and collection costs will be borne by SPANISHGOODIES. In order to make effective the attention to the claim of the user and the replacement of the product, the user can contact our department of “CUSTOMER SERVICE”in the term indicated by e-mail or telephone will be indicated the process of product replacement. If it is not possible to replace the product because it is not available in the market, the amount will be refunded in accordance with the payment method made by the user or by any other means that is not a cost. To make any claim regarding your purchase, the user has at our disposal our Department of “CUSTOMER SERVICE”, by contacting the following contact information:
– Returns management
The user has a period of 14 calendar days to exercise their right of withdrawal (See Condition “FIFTEEN. RIGHT OF WITHDRAWAL”) and SPANISHGOODIES will reimburse the amount before 14 calendar days have passed since the return was communicated. SPANISHGOODIES can withhold reimbursement until they receive the products or proof of their return.
– Validity of the purchase procedure as proof of acceptance and perfection of the contractual relationship.
Both parties expressly declare that the acceptance of the electronic commerce service offer through the purchase-sale of the product, is carried out through the follow-up of the purchase procedure described in this FIFTH CONDITION of the present general conditions of contract.
The fact of clicking on the icon designated for “I HAVE READ AND ACCEPT THE CONTRACTING CONDITIONS” and then the telematic follow-up of all the steps described in this FIFTH CONDITION for the purchase process, implies the full and express acceptance of the present general conditions of recruitment.
The user is entitled to receive, free of charge, the invoice in paper and electronically, when voluntary or by legal obligation is available in this
format and had requested it expressly. You can request it again in paper format, by email with “Subject: Paper format invoice” addressed to email@example.com. As of January 15, 2015, the electronic invoice is available to the user.
6 – PRICES
Cost of the products
SPANISHGOODIES has available information on this matter in a visible place easily accessible to the user in the Portal, where it makes available to the user the price of each and every one of the products, fully updated, indicating along with each product its total price included all taxes and fees, without additional transportation costs.
SPANISHGOODIES assumes the ordinary delivery cost.
The user assumes the return cost. The costs derived from the impossibility of return will be assumed by the user.
7- ACCEPTANCE OF THE CONTRACTING CONDITIONS
The purchase of SPANISHGOODIES products, through the website / Portal, is subject to acceptance and compliance with these contracting conditions, as well as the particular conditions of each product contained in the corresponding commercial information, so that the The user must refrain from acquiring the products in case of disagreement with them.
8- PERSONAL DATA
Since the entry into force of the Regulation that develops the “Organic Law 15/1999, of December 13, for the protection of personal data” (hereinafter “LOPD”), that is, “Royal Decree 1720/2007, of 21 December, which approves the Regulation for the development of the Organic Law 15/1999, of December 13, for the protection of personal data “(Hereinafter the” Regulation “), based on Art.2. sections 2 and 3, the data referred to legal persons, the contact data of people in the performance of their functions within a company and / or the data of individual entrepreneurs in the development of their activity; they are not under the protection of the LOPD and its Regulations.
Once the reservation has been made, in the case that personal data of a natural person are processed, in compliance with the duty of prior information and expressly established in Art.5 of the LOPD, the affected party is informed that personal data will be incorporated to a Mixed File (Automated and manual) of personal data, which has been created and named “” CLIENTS SPANISHGOODIES “, duly registered with the Spanish Agency for Data Protection, under the responsibility of Dña. KATHARINE
NICOLE SANTAMARÍA, with NIF X4713364C and registered office at Calle Ermita, 5, 05515 – El Soto, Ávila (Spain), with the purpose of managing the services contracted with the File Manager through the website www.spanishgoodies.es and sending commercial communications of the interest of the users or clients.
The person affected by the processing of personal data gives his express consent to receive publicity and commercial communications of SPANISHGOODIES, in order to inform him of promotions and advertising communications of new services that our company can provide, in faithful compliance with the provisions of Art. 6 of the LOPD, as well as in the “Law of Information Services and Electronic Commerce” (LSSI) in the terms of Art.21 LSSI, for commercial communications made through electronic mail or means of electronic communications equivalent. Otherwise, if you do not wish to give such express consent for the aforementioned purpose, please communicate it by sending an e-mail to the address “firstname.lastname@example.org” and indicating in the subject “No Advertising”. In any case, whenever you want to revoke the given consent, you can communicate it to the File Manager, following the same procedure.
You can exercise the rights of Access, Rectification, Cancellation and Opposition (ARCO Rights) for a legitimate and well-founded reason, through communication addressed to
SPANISHGOODIES, Calle Ermita, 5, 05515 – El Soto, Ávila (Spain), or alternatively by email with “Subject: PRIVACY” and reading confirmation, addressed to email@example.com; or by any other means that allows proving your identity, sending and receiving your request; always and independently of the means used, indicating the right that you want to exercise (Access, Rectification, Cancellation, Opposition) and the request in which the application is specified -credit documents of the request that formulates, if applicable-, name and surname of the interested party , address for the purpose of notifications, date and signature of the applicant, photocopy of your ID or other valid document that identifies you, and in your case the person who represents you. The use of an electronic signature, exempts you from submitting a photocopy of your ID or equivalent document. In the event that the application does not meet the specified requirements, SPANISHGOODIES, will request the correction of the same to be able to attend it conveniently. If you have any doubt about the procedure to exercise your rights, you can contact firstname.lastname@example.org, indicating that you are a SPANISHGOODIES customer.
Notwithstanding everything indicated in the previous paragraph, since there is a “Customer Service” service based on Art.24.4. of the Regulation (in the online sale or provision of online services), provided that SPANISHGOODIES can identify you as a user of the services, the affected party can exercise their rights of Access, Rectification, Cancellation and Opposition (ARCO Rights), through their Customer Service”.
PERSONAL DATA REQUESTED THROUGH THE FORM
The personal data requested is mandatory, being the data strictly necessary to provide the online sales service, the refusal to provide them, as it becomes necessary to identify our users / customers conveniently, will mean that we can not provide our services or communications u offers of your interest.
9 – USE OF COOKIE TECHNOLOGY.
– What are cookies and how do they work?
A cookie is a file that is downloaded to your computer when you access certain web pages. Cookies allow a web page, among other things, to store and retrieve information about the browsing habits of a user or their equipment and, depending on the information they contain and the way they use their equipment, they can be used to recognize to user.
– Information duty
Being cookies that only allow communication between the user’s equipment and the network and strictly provide a service expressly requested by the user, the obligation of “information” according to the last paragraph of Art.22 LSSI is excepted, not being necessary to inform about its use.
However, the user is made aware of the use of data storage and recovery devices, own; in particular, technical cookies.
The end of the data processing in accordance with the provisions of Organic Law 15/1999, of December 13, on the protection of personal data, is the one specified in the “Purposes” section of the type of cookies, for the use what is their own
– Type of cookies used by this website: Technical cookies
Dña KATHARINE NICOLE SANTAMARÍA as Owner of the Portal exclusively uses this type of cookies. They are own cookies.
Purposes: they allow to identify the session and the registered user, elaboration of statistics and operation of diverse options of the web. They are essential technical cookies for the proper functioning of our website
– Consent request
Being cookies that only allow communication between the user’s computer and the network and strictly provide a service expressly requested by the user, the obligation of requesting “consent” according to the last paragraph of Art.22 LSSI is excepted, not being necessary to obtain consent on
However, the user, for the clarification of any of these terms, can contact email@example.com, indicating that he is “SPANISHGOODIES Client”.
10 – INTELLECTUAL PROPERTY
The exploitation of the Intellectual Property of the website www.spanishgoodies.es, including all the graphic designs, photographs and other contents thereof corresponds to DÑA. KATHARINE NICOLE SANTAMARÍA, via cession of the rights of exploitation of author or authors, for holding the corresponding authorization or by own ownership. Reproduction is completely prohibited without prior authorization from the Owner.
11 – MODIFICATION OF CONTRACT CONDITIONS
SPANISHGOODIES, as provider of the electronic commerce service, reserves the right to modify the contracting conditions in the future to adapt to the current legislation and / or for the necessary updates. These modifications will be published in the same form and place as the present conditions of contracting and in any case will be communicated to the user in advance informing him, at the same time, of the right to terminate the contract within a month from the reception of the communication. , without any penalty in case of non-acceptance of the new conditions.
The domicile of the parties will be the effect of notifications, for the service provider the one reflected in the SECOND CONDITION.- SERVICE PROVIDER and for the user, the personal contact information provided in the form provided for that purpose. In the event of change of address or personal data of the parties, will be subject to notification to the other party, reliably, in the minimum period of seven days before it becomes effective.
These general contracting conditions are subject to the current legislation in Spain.
14 – RESOLUTION OF THE CONTRACT
In general, the present contractual relationship will be resolved by the general causes of termination of contracts and, especially, by the will of the user. On the other hand, SPANISHGOODIES may resolve for the non-compliance attributable to any of the conditions established in condition 3 – USER.
On the part of the user, in this sense he is assisted by his “right of withdrawal” already detailed in these general conditions of contract.
Exercised the right of resolution SPANISHGOODIES as predisposing will be obliged to return the amounts received without any retention immediately and never after thirty days.
The right of resolution is excluded in those cases in which, due to the nature of the content of the services, it is impossible to carry it out, without prejudice to the claim for damages suffered.
15 RIGHT OF WITHDRAWAL
The user has the right to withdraw from this contract within a period of 14 calendar days without the need for justification. The withdrawal period will expire 14 calendar days from the day on which the user or a third party indicated by it, other than the carrier, acquired the material possession of the product.
To exercise the right of withdrawal, the user must notify SPANISHGOODIES through the service “Customer Service”: firstname.lastname@example.org; your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by mail or email). You can request the model of “Form of withdrawal” that SPANISHGOODIES will provide, although its use is not mandatory.
To comply with the withdrawal period, it is sufficient that the communication relating to the exercise by the user, of this right, be sent before the corresponding deadline expires.
Consequences of withdrawal
In case of withdrawal by the user, SPANISHGOODIES will return all payments received from the user, without any undue delay and, in any case, no later than 14 calendar days from the date on which SPANISHGOODIES is informed of the decision of the user. user to withdraw from this contract. The refund will be made using the same means of payment used by the user for the initial transaction, unless the user has expressly provided otherwise; in any case, you will not incur any expenses as a result of the refund; although, SPANISHGOODIES may withhold reimbursement until the product has been received, or until the user has submitted a proof of the return of the product, depending on which condition is met first.
If the user has already received the product object of the contract:
) You must return or deliver directly to SPANISHGOODIES, without undue delay and, in any case, no later than within a period of 14 calendar days from the date on which the user communicates his decision to withdraw from the contract. The term will be considered fulfilled if the user makes the return of the product before the end of said period
) You must assume the direct cost of returning the product.
) It will only be responsible for the decrease in value of the product resulting from handling other than that necessary to establish the nature, characteristics and operation of the product. You must compensate SPANISHGOODIES for the deterioration that has occurred in the product as with
The delivery of sealed products that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery is exempt from the right of withdrawal.
16 – PARTIAL NULLITY
If any part of these conditions is contrary to Law and, therefore, invalid, it will not affect the other provisions in accordance with Law. The parties undertake to renegotiate those parts of the conditions that are null and void and to incorporate them into the rest of the contracting conditions.
17 – RESOLUTION OF CONFLICTS
The resolution of conflicts that may result in these general conditions of hiring, may be resolved through the Consumer Arbitration System.
The content of these contract conditions apply to the SPANISHGOODIES services, and users may establish specific rules different from those set out here for their services. These particular conditions will be the responsibility of the user, being under their responsibility to make them accessible to SPANISHGOODIES in the appropriate form and place for the correct operation of the service and compliance with the regulations in force.